In-town Delivery Policy

Abstract

In-town Delivery allows Kincardine, Ontario customers to have their order delivered to them directly by The Knotty Celt.

Restrictions

  1. Available only to customers residing in Kincardine, Ontario.
  2. Subject to weather conditions.

Processing time

Orders are processed once payment is confirmed. Since all items are made-to-order, your order will be ready for In-town Delivery once the item(s) is/are complete. This usually takes between 2-3 weeks.

Delivery process

  1. When your order is ready for delivery, you will be contacted by The Knotty Celt by phone and/or e-mail.
  2. We will bring your order to the address listed in your profile at a mutually agreed upon time.
  3. In order to release your order to you, you must have ready your order number and a piece of government issued photo ID.
  4. A signature to confirm delivery is required before releasing your order to you.

Delivery fees

A nominal fee is charged to the order in order to offset fuel costs for delivery.  Fees are subject to change without notice.  If the fee changes after your order is confirmed, you will not be charged the difference.

Returns

Unfortunately, because our items are made-to-order, we are unable to accept returns at this time.

Ring sizes

We are not responsible for furnishing replacement of incorrectly sized rings. Be absolutely certain of your correct ring size before placing your order. If you are uncertain as to your correct ring size, please see your local jeweller for assistance.